Covid-19 Working Practices

In light of the continuing uncertainty regarding the current Covid-19 epidemic and the ongoing government advice, we at Henley have adjusted our working practices to reflect the new situation.

While our depots retain a skeleton staff, we have asked the majority of our staff to work remotely from home for the foreseeable future and they remain available to customers via email or telephone. We are trying to limit face to face contact and unnecessary travel in order to protect the well-being of both our customers and our employees.

Please rest assured that the main reception numbers in our offices countrywide are still being answered and all messages will be relayed to the relevant personnel immediately.

Sales:
Salespeople will continue to be available to all customers and will be able to assist you as required. At present equipment orders are still being made and fulfilled.

Forklift Rental:
Our Hire company continues to prepare trucks to be available for short term rental as required by the national supply chain.

Service & Parts:
Our Service and Stores departments continue to operate to service the critical industries, with some additional measures in place to secure the health and safety of our mechanics and our customers. Please note the following:

  1. If you need to visit one of our depots for service or parts, please call ahead so that we can put the safest
    procedures in place
    Henley Nationwide Service Departments
    Henley Local Parts Departments
  2. If one of our engineers is scheduled to visit your premises, please where possible, can you arrange that the machine is
    a) outside in an open area for our engineers to work on or
    b) in an isolated area inside with all social distancing measures in place

We remain confident in our people and our processes and will endeavour to maintain our high levels of service to you during these challenging times. We will do our very best to ensure that it is business as usual for you and for us.

If you have any queries at all please don’t hesitate to contact us.

Your Henley Team.