We are delighted to announce that we have a great opportunity for a Service Coordinator to join our team in Cork.
The main duties will include, but are not limited to the following:
- Assist the Service Manager in the day-to-day running of the Service department
- Manage all incoming and outgoing calls to customers
- Monitor and relay information from email and phone enquiries with customers
- Liaise with, and co-ordinate jobs to field service engineers
- Data entry and general admin duties
- Invoice customers in a timely manner with associated paperwork
- Manage the calendar of events as required
- Assistance with department meetings and site visits
- Carefully identify customers’ needs and provide accurate and complete information to resolve their issues
- Obtain PO’s where required to minimise customer complaints and administration errors
The ideal candidate should have:
- Experience in a similar role desirable, but not essential
- Excellent organisation and communication skills
- Ability to adjust to changes as the business demands
- Basic mechanical knowledge of Plant Machinery or the Motor Trade highly advantageous
- Be computer literate and proficient in Word and Excel
- Customer service experience is essential
- Previous experience in a busy working environment would be an advantage
- Excellent time management and organisational skills
- A positive attitude towards their work
- Be a team player and assist other departments where necessary
- An ability to build and maintain good networks internally and externally
- Be self-motivated to efficiently plan and organise daily duties and prioritise tasks
- Handle routine work with limited supervision
This is a hands-on role and the successfully candidate should have a flexible approach to the job and be willing to assist other departments in the organisation. Experience in a similar roll is a clear advantage. There will be some manual lifting required. Full training will be provided.
Monday to Friday 08.30-17.30.
Apply: Please email your CV to careers@henley.ie
