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Service Coordinator – Dublin

By 25th August 2022November 2nd, 2022Careers

We have a great opportunity for a Service Coordinator to join our team in Dublin.


The main duties will include, but are not limited to the following:

  • Assist the Service Manager in the day-to-day running of the Service department
  • Monitor and relay information from email and phone enquiries with customers
  • Liaise with field service engineers
  • Data entry and general admin duties
  • Processing and reconciliation of engineers paperwork
  • Invoice customers in a timely manner with associated paperwork
  • Carefully identify customers’ needs and provide accurate and complete information to resolve their issues
  • Obtain PO’s where required to minimise customer complaints and administration errors

The ideal candidate should have:

  • Experience in a similar role desirable, but not essential
  • Excellent organisation and communication skills
  • Ability to adjust to changes as the business demands
  • Be computer literate and proficient in Word and Excel
  • Customer service experience is essential
  • Previous experience in a busy working environment would be an advantage
  • Excellent time management and organisational skills
  • A positive attitude towards their work
  • Be a team player and assist other departments where necessary
  • An ability to build and maintain good networks internally and externally
  • Be self-motivated to efficiently plan and organise daily duties and prioritise tasks
  • Handle routine work with limited supervision

This is a hands-on role and the successfully candidate should have a flexible approach to the job and be willing to assist other departments in the organisation.  Experience in a similar roll is a clear advantage. There will be some manual lifting required.  Full training will be provided.

Monday to Friday 08.30-17.30.

Apply: Please email your CV to careers@henley.ie